Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to pg365. These Terms and Conditions (the "Agreement") constitute a legally binding contract between you (the "Player," "User," or "you") and pg365 (the "Company," "Operator," "we," "us," or "our"), a PAGCOR-licensed online casino and sports betting platform operating under Philippine jurisdiction. By accessing the pg365 website at pg365.cam (the "Website"), creating an account, depositing funds, or placing bets, you expressly agree to comply with and be bound by this Agreement in its entirety.

If you do not agree with any provision of these Terms and Conditions, you must immediately cease using pg365 services and refrain from creating an account. Continued use of the Website or any pg365 services after the publication of changes to this Agreement constitutes your acceptance of those changes.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

To register an account and use pg365 services, you must meet the following eligibility criteria:

• You must be at least 21 years of age, as required by Philippine law and PAGCOR regulations.
• You must be a resident of the Philippines or legally present within Philippine territory at the time of registration and gameplay.
• You must not be located in a jurisdiction where online gambling is prohibited by law.
• You must not be listed on any self-exclusion register maintained by PAGCOR, pg365, or any other Philippine gaming authority.
• You must not have been previously banned or suspended from pg365 or any affiliated gaming platform.

2.2 Account Registration Process

To create a pg365 account, you must provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, residential address, Philippine mobile number, email address, and a government-issued identification document (such as a Philippine passport, driver's license, or UMID card). You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted through your account is your sole responsibility, and you agree to notify pg365 immediately if you suspect unauthorized access to your account.

pg365 reserves the right to verify your identity at any time by requesting additional documentation, including proof of address, proof of payment method ownership, and source of funds documentation. Failure to provide requested verification documents within 30 days may result in account suspension and forfeiture of funds.

2.3 One Account Per Person

Each Player is permitted to register and maintain only one account with pg365. Creating multiple accounts, using another person's account, or allowing another person to use your account is strictly prohibited and constitutes a material breach of this Agreement. pg365 employs fraud detection systems to identify duplicate accounts based on shared personal information, IP addresses, device fingerprints, payment methods, and other identifying factors. If pg365 detects multiple accounts registered by the same individual, we reserve the right to close all such accounts, void all associated bets and bonuses, and confiscate any funds deposited or won through duplicate accounts.

3. Deposits, Withdrawals, and Payment Processing

3.1 Deposit Methods and Limits

pg365 accepts deposits via GCash, Maya (formerly PayMaya), bank transfer (BPI, BDO, Metrobank, and other Philippine banks), QR Ph, GrabPay, and 7-Eleven CLiQQ. Minimum and maximum deposit limits vary by payment method and account verification status. Deposits are processed instantly for e-wallet methods (GCash, Maya) and typically within 15 minutes for bank transfers during banking hours. All deposits must originate from accounts registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension.

pg365 does not charge fees for deposits, but your payment provider (bank, e-wallet operator, or remittance service) may impose transaction fees. You are responsible for any such fees. Deposits are non-refundable except in cases of technical error or where required by law.

3.2 Withdrawal Procedures and Timeframes

To request a withdrawal, you must first complete identity verification (KYC) and have met all wagering requirements associated with any active bonuses. Withdrawals are processed to the same payment method used for your most recent deposit, unless that method does not support withdrawals, in which case an alternative method (such as bank transfer) will be used. Minimum withdrawal amounts vary by payment method, typically ₱500 for GCash and Maya, and ₱1,000 for bank transfers. Maximum daily withdrawal limits are ₱100,000 for standard accounts and higher for VIP accounts.

Withdrawal requests are reviewed and processed within 24 hours for verified accounts. GCash and Maya withdrawals typically arrive within 15-30 minutes after approval. Bank transfers are completed within 1-3 banking days depending on your bank's processing times. pg365 reserves the right to delay or refuse withdrawals if fraud, money laundering, or breach of these Terms is suspected, or if additional verification is required.

3.3 Anti-Money Laundering Compliance

pg365 is committed to preventing money laundering and terrorist financing in compliance with Philippine Anti-Money Laundering Act (AMLA) and PAGCOR directives. All Players must wager deposited funds at least once before requesting a withdrawal. Deposits followed by immediate withdrawal requests without gameplay will be flagged for review and may be rejected. pg365 may request source of funds documentation for large deposits or withdrawals exceeding ₱500,000 in any 30-day period. Suspicious transactions will be reported to the Anti-Money Laundering Council (AMLC) as required by law.

4. Bonuses, Promotions, and Wagering Requirements

4.1 Bonus Terms

pg365 offers various bonuses and promotions, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and VIP rewards. All bonuses are subject to specific terms and conditions published on the relevant promotional page. By claiming a bonus, you agree to comply with the associated wagering requirements, game restrictions, maximum bet limits, and expiration dates. Bonus funds cannot be withdrawn until wagering requirements are fully met.

Wagering requirements typically range from 10x to 40x the bonus amount, depending on the promotion. For example, a ₱1,000 bonus with a 30x wagering requirement means you must place ₱30,000 in eligible bets before the bonus and any winnings can be withdrawn. Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games may contribute 10-20% or be excluded entirely. Specific contribution rates are listed in each promotion's terms.

4.2 Bonus Abuse and Forfeiture

Bonus abuse is strictly prohibited and includes, but is not limited to: creating multiple accounts to claim bonuses multiple times, colluding with other players to meet wagering requirements, exploiting software bugs or errors to accumulate bonus funds, or engaging in irregular betting patterns designed to convert bonus funds with minimal risk. pg365 reserves the right to void bonuses, cancel winnings, and close accounts found to be engaging in bonus abuse. Decisions regarding bonus abuse are final and binding.

5. Gameplay Rules and Prohibited Activities

5.1 Fair Play Obligations

All Players must engage in fair and lawful gameplay. The following activities are strictly prohibited:

• Using automated software, bots, or other mechanical or electronic devices to place bets or manipulate gameplay.
• Colluding with other players to gain an unfair advantage, including chip dumping in poker or coordinated betting strategies.
• Exploiting software bugs, errors, or glitches to gain an unfair advantage or manipulate game outcomes.
• Using VPNs, proxies, or other tools to disguise your location or evade jurisdiction restrictions.
• Engaging in fraudulent activities, including using stolen payment methods, fabricating documents, or providing false information.
• Abusing customer support or filing false complaints to extract unwarranted compensation.

Violation of fair play rules will result in immediate account suspension, forfeiture of funds, and potential legal action. pg365 cooperates with law enforcement and PAGCOR to investigate and prosecute fraudulent activity.

5.2 Game Errors and Malfunctions

In the event of a game malfunction, software error, or display error, all affected bets are void and all affected wagers will be refunded. pg365 is not liable for losses resulting from technical malfunctions, internet connectivity issues, or errors in game software provided by third-party game developers. If you experience a game malfunction, you must immediately cease play and report the issue to customer support.

6. Responsible Gaming and Self-Exclusion

6.1 Responsible Gaming Commitment

pg365 is committed to promoting responsible gaming and providing tools to help Players maintain control over their gambling activities. All Players have access to the following responsible gaming tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your account dashboard.
• Session Time Limits: Configure automatic session timeouts to prevent extended gambling sessions.
• Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered.
• Self-Exclusion: Temporarily or permanently exclude yourself from pg365 services for periods ranging from 24 hours to permanent closure.

To activate any of these tools, log in to your account and navigate to the Responsible Gaming section, or contact customer support for assistance.

6.2 Self-Exclusion Procedures

Players who wish to self-exclude from pg365 may do so by submitting a written request to customer support. Self-exclusion periods can range from 24 hours to 6 months, 1 year, 5 years, or permanent exclusion. During a self-exclusion period, your account will be locked, you will not be able to log in, deposit, or place bets, and you will be unsubscribed from all promotional communications. pg365 will make reasonable efforts to prevent you from creating new accounts during your self-exclusion period, but you are ultimately responsible for not attempting to circumvent self-exclusion measures.

If you believe you have a gambling problem, please seek professional help. pg365 recommends contacting the Philippine Mental Health Association, Gamblers Anonymous Philippines, or PAGCOR's Responsible Gaming Program for support and counseling services.

7. Intellectual Property and License

All content on the pg365 Website, including but not limited to text, graphics, logos, images, software, and audio/video content, is the property of pg365 or its licensors and is protected by Philippine and international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, reverse-engineer, or create derivative works from any pg365 content without prior written permission.

8. Limitation of Liability and Disclaimers

pg365 services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by Philippine law, pg365 disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. pg365 does not guarantee that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.

In no event shall pg365, its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of pg365 services, including but not limited to loss of profits, loss of data, or loss of goodwill, even if pg365 has been advised of the possibility of such damages. Our total liability to you for all claims arising from or related to these Terms shall not exceed the amount of deposits you made to pg365 in the six months preceding the claim.

9. Termination and Account Closure

pg365 reserves the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to breach of these Terms, fraudulent activity, failure to complete identity verification, or upon request by PAGCOR or Philippine law enforcement. Upon termination, your account balance (excluding any bonus funds or winnings derived from bonus abuse) will be returned to you via your registered payment method, minus any outstanding fees or chargebacks. You may also request voluntary account closure at any time by contacting customer support.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising out of or related to these Terms shall be resolved first through good-faith negotiation between you and pg365. If negotiation fails, disputes shall be submitted to PAGCOR for mediation in accordance with PAGCOR rules and regulations. If PAGCOR mediation does not resolve the dispute, either party may pursue legal action in the courts of the Philippines with jurisdiction over the matter.

11. Changes to Terms and Conditions

pg365 reserves the right to modify, amend, or update these Terms and Conditions at any time. Changes will be published on this page with an updated "Last Updated" date. Material changes will be communicated to Players via email or account notification. Your continued use of pg365 services after changes are published constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of updates.

12. Contact Information

If you have questions about these Terms and Conditions, or if you need assistance with your account, please contact pg365 customer support:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 via the pg365 website
• Customer Support Hours: Daily 6:00 AM – 2:00 AM Philippine Standard Time